Privacy Policy

Effective Date:07/02/2026

This Privacy Policy describes how ShredFactory ("we," "us," or "our") collects, uses, and discloses your information when you visit, use, or make a purchase from shredfactory.uk (the "Service").

Information We Collect

We collect various types of information in connection with the Service, including:

  • Personal Identification Information: This includes your name, email address, postal address, and phone number when you create an account, place an order, or contact us.

  • Transaction Information: Details about products you purchase, payment methods used, and shipping information.

  • Usage Data: Information about how you access and use the Service, such as your IP address, browser type, operating system, referring URLs, and pages viewed.

  • Device Information: Information about the device you use to access the Service, including hardware model, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Service, including processing your orders and managing your account.

  • To improve, personalise, and expand our Service.

  • To communicate with you, including sending order confirmations, shipping updates, and customer service responses.

  • To send you marketing and promotional communications, where you have opted in to receive them.

  • To detect, prevent, and address technical issues and security incidents.

  • To comply with legal obligations and enforce our terms and conditions.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery or postage, hosting services, customer service, and marketing efforts.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organisational measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: